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FREE EXPRESS SHIPPING WORLDWIDE ON ORDERS OVER $150 FREE EXPRESS SHIPPING WORLDWIDE ON ORDERS OVER $150

FAQ

Where can I purchase Code B?
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Code B is available exclusively online here at codeb-store.com and cannot be purchased from any other retailer.

What payment methods do you accept?
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We accept Visa, MasterCard, PayPal, Google Pay, Apple Pay and American Express.

Unfortunately we do not currently accept After Pay, but are working on this as we speak.

Do you ship worldwide?
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Yes! We offer Worldwide Express Shipping. All orders are shipped from our Code B Warehouse in Australia.

Which courier do you use?
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All Australian & NZ orders are shipped Express with Australia Post.

All International orders are shipped with DHL Express.

How much does shipping cost?
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We offer free express shipping for all Australian & NZ orders over $150 AUD.

Australian & NZ orders below $150 have a flat rate of $15 AUD.

We offer free express shipping for all International orders over $150 USD.

International orders below $150 have a flat rate of $20 USD.

How fast will my order arrive?
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We understand that you need your order ASAP! That’s why we process all orders as soon as they are placed and send everything EXPRESS.

For all Australian orders, your swimwear should arrive within 2 – 3 Business Days.

For all International orders, your swimwear should arrive in 3 - 6 Business Days.

Please note that shipping estimates exclude weekends and public holidays. During holiday and sale periods, please allow additional time to receive your order. Shipping times can vary depending on shipping location and distance from depot.

How can I track my order?
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Once your order has been dispatched, you will receive an email confirmation with tracking information. This email will allow you to track your order via the Australia Post Website or with DHL Express depending on your location.

If you did not receive this email or require any further information about your delivery please contact us at customercare@codeb-store.com

Am I liable for import taxes or duties on my order?
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We take every effort to ensure you receive your order as soon as possible, however please be aware that your order may be subject to additional fees.

Import duties and taxes are the responsibility of the customer. 

For customers in the US, fees are only incurred for orders over $800 USD or more. 

For customers in all other countries, duties and taxes will be calculated upon arrival.

For customers in the UK and EU, please be aware that these fees can be significant

We recommend you check your local customs website for estimated costs prior to ordering. 

We do not take responsibility for any extra fees which may be applied via customs and duty offices in your receiving country. Payment of these is necessary to release your order from customs on arrival. 

If a package is refused at delivery, the customer will be held responsible for the cost of returning the item back to the Code B Warehouse in Australia. These costs will be deducted from the customer return. 

What if the item I received is damaged or faulty?
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We try to ensure all items are of the best possible quality, however if you have any concerns with your order please contact us at customercare@codeb-store.com

What size should I order?
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We get it, buying swimwear online can be difficult! We are all about inclusivity and we understand that women are created very differently. We have kept this in mind when sizing our garments and tried our best to get it right.

Please see our size guide and conversion charts here.

Alternatively, if you want to talk it out you can email us at customercare@codeb-store.com

Will Code B add more sizes to the collection?
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YES! We couldn’t be as inclusive as we wanted to be in our launch collection but watch this space. We have big plans!

I have questions - how can I contact you?
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You can email us anytime at customercare@codeb-store.com Please note we work across different time zones so may not be online when you are but we love to chat so will get back to you as soon as possible.